Remote Support


Remote Support

Comer Computer Services has been providing remote computer support to residential and commercial clients for over a decade. We can provide this service from anywhere in the world as long as you are connected to the Internet! The help you need is just a phone call or mouse click away.

With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.  In the unlikely event your computer cannot be serviced remotely we can quickly dispatch a technician to your home or business nationwide.

How to Get Support

If you are an existing client with remote setup on your device already you can submit a ticket to our help desk by clicking here. A member of our support staff will call you if needed and remote into your device to perform the requested service. You can watch while we work and in no time we’ll have you back up and running with as little down time as possible.

If you are a new client you can fill out the form below and a member of our support staff will call you within 2 hours to set up your account and walk you through the process.

 

Pricing

We offer several different pricing plans for our clients and can always customize one to your needs if one of our options doesn’t quite fit the mold for you.

Remote Support Plans

Unattended access allows us to install a small program on your device that gives us the ability to remote into your computer without interaction from you. This is highly recommended for small to medium businesses. By utilizing this service it allows us the ability to address issues that are not emergencies after hours, this allows us to work without interrupting your work day. We bill you $5 per month per device and whatever actual service you use at the hourly rate above at the end of every month. As with all of our services we require no contract. Our fast, friendly and professional service will keep you calling us for your IT needs, not a piece of paper.

 

All of the benefits of having an onsite IT team without the cost or headache.

Computer Tune up – $39.99

Have you noticed that your once young and speedy computer is now a slow, lethargic shell of its former self? We will whip it into shape and get it working like new. We will optimize your hard drive space, determine if you have unnecessary software, and ensure your operating system is updated and running at top form. All you need is a high speed internet connection and a working PC with no viruses or spyware infections. You are billed online immediately for this service unless otherwise arranged.

Ala Cart – $45.00 per hour

We would remote into your system when called and do not maintain the ability to remote in without you physically being in front of the device to download a file and allow us access. You are billed online immediately for this service unless otherwise arranged.